Responsible Gaming at Westace

At Westace, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players across the United Kingdom. We recognise that gambling should be a form of entertainment, not a source of distress or harm. To uphold this commitment, we have implemented a range of responsible gaming tools and support resources designed to help you stay in control and gamble responsibly.

Our Responsible Gaming Tools

We offer a comprehensive suite of features to assist you in managing your gambling activity effectively:

  • Deposit Limits: Set daily, weekly, or monthly deposit caps to control the amount of money you add to your account.
  • Wager and Loss Limits: Define maximum stakes and losses to ensure your betting stays within your personal budget.
  • Session Time Limits: Choose how long you wish to play before being automatically logged out, helping you manage your time spent gambling.
  • Reality Checks: Receive timely reminders during your sessions to keep track of the time and money spent.
  • Self-Exclusion: Temporarily restrict your access to Westace for periods ranging from 24 hours up to six months or longer if necessary.
  • Permanent Account Closure: If you decide to stop gambling permanently, you can request to close your account at any time.

All these settings are easily accessible and adjustable through your personal account dashboard.

Recognising Problem Gambling

Gambling should always remain a fun and controlled activity. However, if you notice any of the following signs, it may indicate that gambling is becoming a problem for you:

  • Gambling to recover previous losses or as a way to make money.
  • Borrowing money or selling possessions to gamble.
  • Spending more time or money than originally intended.
  • Neglecting work, family, or social responsibilities due to gambling.
  • Experiencing arguments or conflicts with loved ones about your gambling.
  • Using money intended for essentials such as rent, bills, or groceries to gamble.
  • Constantly thinking about gambling or planning the next bet.

If you identify with any of these behaviours, we strongly encourage you to take immediate action and seek help.

Tips for Staying in Control

To enjoy gambling responsibly, consider the following guidelines:

  • Set a strict loss limit before you start playing and stick to it.
  • Treat gambling solely as entertainment, never as a way to earn income.
  • Avoid borrowing money to gamble.
  • Schedule regular breaks and do not exceed your predetermined session time.
  • Maintain a balanced lifestyle by engaging in other hobbies and social activities.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose, never with essential funds.

Self-Assessment and Support Services

If you are uncertain about your gambling habits, we offer an anonymous self-assessment quiz on our website to help you evaluate your behaviour. For further support, our dedicated Responsible Gambling Team is available 24/7 via [email protected] and live chat.

Additionally, you can access various external organisations specialising in gambling support and treatment, including:

  • GamCare – UK’s leading provider of free information, advice, and support for problem gamblers.
  • BeGambleAware – Offers practical advice and resources to help you gamble safely.
  • Gamblers Anonymous UK – Peer support community for individuals recovering from gambling addiction.

Account Closure and Self-Exclusion Procedures

Temporary Self-Exclusion: You can self-exclude from Westace for a minimum of 24 hours up to six months. During this period, you will not be able to access your account or place bets.

Permanent Account Closure: Should you wish to permanently stop gambling with Westace, you may request full account closure by contacting our Customer Support team at [email protected] or via live chat. Please ensure you withdraw any remaining funds before initiating closure.

Account Reactivation: Accounts closed for reasons other than problem gambling may be reopened upon review by our Responsible Gambling Department. We reserve the right to refuse reactivation to safeguard your wellbeing.

Protecting Minors and Vulnerable Persons

Westace strictly prohibits anyone under the age of 18 from accessing or using our gambling services. We employ rigorous age verification measures during registration and reserve the right to suspend or close accounts found to be operated by minors.

To help prevent underage gambling, we recommend the use of parental control software such as Net Nanny or Qustodio. It is also essential to keep your login credentials and payment information confidential and out of reach of children.

Never leave your device unattended while logged into your Westace account, and avoid saving passwords on shared or public devices.

Legal Compliance and Player Protection

Westace operates under the strict regulatory framework of the UK Gambling Commission, ensuring compliance with the UK Gambling Act 2005 and subsequent amendments. We adhere to all legal requirements concerning responsible gambling, data protection, and player safety.

We continuously monitor player activity to identify and assist anyone showing signs of problem gambling. Our staff receive ongoing training to support customers effectively and sensitively.

Additional Resources and Tools

To further empower our players, we encourage the use of third-party tools such as:

  • BetBlocker: A free software that allows you to block access to gambling sites across multiple devices.
  • Gamban: Another effective tool for self-exclusion from online gambling platforms.

Using these tools alongside our inbuilt features can significantly enhance your control over gambling habits.

Contact Us

If you have any questions or need assistance related to responsible gaming, please do not hesitate to contact our Responsible Gambling Team at [email protected] or through our Customer Support channels available on the website.

Remember: Gambling should always be a source of entertainment, not harm. Play responsibly, stay in control, and seek support if you ever feel your gambling is becoming a problem.